Services

Change Management Communication

Change can be one of the most stressful business experiences for any organisation – but it doesn’t have to be.

Appropriate and careful communication is key to managing the change process, ensuring your teams are kept well informed and feel empowered to contribute to change processes.

We develop tailored change management communication programmes to manage the process from start to finish with empathy and respect towards everyone involved. We also have a sound knowledge of the appropriate legislation so that you can on with the doing.

Community and Stakeholder Relations

Creating long-lasting and genuine relationships with stakeholders, government and your community are essential for every organisation. Our team can work with you to provide the networks and strategies to develop, foster and maintain these relationships, whether it be with your customers, local residents, your team, your board or government ministers.

We’re able to manage everything from annual reports to investor communications and major announcements. This ensures our clients’ investors and shareholders are up to date with activities, financials and developments.

Crisis Planning and Issues Management

Sometimes our best work is that which remains hidden; either working to prevent an issue from hitting the media or working our extensive networks to minimise the impact of a crisis when it does become public.

Issues management and crisis planning are part of our DNA – both in terms of planning ahead and managing a crisis as it develops. We ensure you’re prepared when an issue arises through developing issues management strategies for a range of different scenarios as well as providing confidential hands-on support in the event of an issue, 24/7.

Internal Communication

An external public relations campaign is only as good as its internal engagement.

Your internal team should understand your company’s values and goals and how their job contributes to the delivery of its strategy. We develop internal communication strategies specific to each company’s needs, objectives and size, utilising a variety of different online, printed, visual, electronic and spoken tools.

Māori Engagement

We have the privilege to work alongside a large number of hapū and iwi across Aotearoa.

Progressing Māori economic development and education activities is central to much of the mahi we support.

We have close working relationships with Māori trusts, Māori tourism organisations, local authorities, government ministers and MPs – these relationships are at the heart of helping our clients to make the right connections, progress partnerships and achieve the desired outcomes that will benefit Māori for generations to come.

Marketing Communication

The line between marketing and public relations is well and truly blurred – and quite frankly, many people never understood the difference to begin with!

Our marcoms solutions are integrated across traditional marketing functions, providing everything from brand messaging, creative web and newsletter copy, to opinion pieces and editorial copy designed to capture your audience’s imagination. We work in tandem with our clients’ marketing teams, supporting lead generation and paid campaigns.

Media Relations

Our team (including former news and TV journalists) have broad experience in television, radio, print and online journalism. We have great and enduring relationships with journalists, editors and producers so you’re in the right place to foster connections.

Whether it’s picking up the phone to pitch a news story or sending through a media release, our extensive media connections enable us to provide you with the best opportunity to get your story across the line.

Reputation Management

Your reputation is paramount, and we will work closely with you and your team to build, protect and maintain your, and your organisation’s, reputation.

Using a creative blend of earned and owned media, along with influencers, stakeholder relations and more, we’ll help you grow the reputation you need to stand out from the crowd in all the right ways.

Media Training

Every instance of media exposure has the potential to be either hugely successful or an unfortunate setback. We can ensure you’re ready if you need to proactively approach the media, or you have to respond to media questions.

We provide media training, with sessions tailored for individuals, groups, specific interviews or issues, ensuring every media opportunity is a success.

Plain English Writing Training

A professional service needs professional presentation. Business writing must be clean, straightforward and unpretentious while still conveying the information you need your audience to know.

We provide tailored Plain English business writing training which will give your people the skills and confidence to express their ideas simply and effectively.

Extend your Internal Team

Our team are all highly skilled specialists who have the expertise and capability to deliver on a range of public relations and marketing communication areas.

We’re an integral part of many of our clients’ internal teams, so if you think your organisation requires a part or full-time communication resource, we could be just what you need to fill that gap.

Short-term Recruitment Solutions

Panicking to fill a role after a resignation? We can provide your team with communications support while you take the time you need to get the right replacement lined up. Whether that’s providing in-house continuity or services on an as-needed basis, we’ve got your back.

Copywriting

Your brand has personality – make sure that shines through! If it’s got words in it, we can write it in the way that best suits your business. Press copy, internal publications, intranets, websites, annual reports, blogs, newsletters, brochures and anything else you can think of.

Our team of experienced writers and ex-journalists have the expertise to produce engaging, effective and creative publications and writing. We also have specialist proof-reading and editing expertise for a range of different purposes, including technical reports, websites, corporate books and other collateral.

Communication Audit

Are you spending thousands of dollars on your communications without knowing whether they’re effective? To determine whether your communications tools are working well, and identify any missed opportunities, you need a communications audit.

Sometimes moving forward entails taking a look back. Our auditing systems will review your current tools, identify new opportunities to communicate and reveal any potential threats to your company’s reputation.

Event Management

We’ve been creating, delivering and leveraging extraordinary events since our inception. From capturing target audiences through creative storytelling through to being on the ground on event day. From major sporting events through to conferences, fashion shows and corporate events, both large and small, we’ve got you covered, no matter the size.

Social Media

Social media has changed how people communicate, as well as when they communicate, where they communicate and even who they communicate with!

From strategy, to implementation, monitoring and reporting, we create meaningful content to help you listen, interact and connect with your target audiences. We can even help tame those pesky trolls.